We respect your interest in privacy and value our relationship with you.
This privacy policy describes the types of personal information we collect from our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.
By providing us with your personal information, you hereby accept our privacy policy and agree that we may collect and use personal information. You are not obligated to provide any information that we request.
However, if you do not provide us with the information we request, such as:

• Name
• Phone Number
• Email
• Home Address
• Postal Address

Then we may not be able to provide you with the full range of our services.
Please exit the website immediately if you do not accept the current privacy policy or if you are visiting the site from a country or territory where the use of the site is prohibited.

Each time you visit, the above-mentioned information is sent from your browser to our server log files, where it is stored by Ship Pro.
This information includes the time and date of your site visit, the pages you viewed on our site, your IP address, the referrer site that led you to Ship Pro (for example, Instagram, Google, etc.), stored information, and the type of browser used.
When we collect all this information, all identifiable IP addresses are deleted or transformed into anonymous IP addresses. Anonymization of an IP address means changing it in such a way that it cannot be linked with the original user, or can only be linked through extensive research.

We take measures and follow best practices to protect your personal data and ensure it is not lost or misused. If you provide your credit card information, this data is fully encrypted using the highest protection standards.

By using this site, you represent that you are of legal age in your country.

We reserve the right to update, change or replace any part of the Privacy Policy through our site. It is your full responsibility to periodically review the terms of use to be aware of any changes. Your continued use of our services or visiting our site indicates your acceptance of the Privacy Policy.

• The customer has no right to claim from StepShip for a shipment confiscated by customs due to a lack of necessary documentation for clearance, non-payment of customs fees, the presence of prohibited items, or any other reason.
• The customer bears full return shipping fees for shipments returned by customs due to the lack of required documentation.
• The customer is responsible for paying additional costs to retrieve the shipment due to providing an incomplete address, an undeliverable address, or not responding to carrier inquiries.
• In the case of the customer requesting a return of their international shipment for any reason, return fees will be charged.
• StepShip is not liable for any fees for shipments that have been damaged or have lost contents before being received at StepShip warehouses.
• A $10 return service fee will be charged (shipment with the retailer's label), the responsibility falls between the customer and the retailer who provided the label.
• In case the customer requests the return of the shipment to the retailer through our account, only the estimated shipping value will be charged without calculating service fees.